Refund policy
We hope that you'll love our clothing as much as we do. However, in the unlikely event that you aren't completely satisfied with your purchase, we're here to help.
Our refund policy is valid for up to 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange and you will only be issued store credit.
Refunds will also not be accepted if items are not in their original condition, with tags attached.
We offer 14 days to return your items from the date you receive the order, as long as the items are still in their original condition and tags still attached. If the order is being returned in FULL (All items) please return inside the OM dust bag they arrived in to:
Please Note: We do not cover returns postage. Postage costs are non-refundable. We will not charge you postage again to send an exchange back out to you.
(Please include a note with your order number so we can quickly locate you and instructions for return/ exchange)
PLEASE ALSO ALLOW UP TO 5-7 WORKING DAYS FOR REFUNDS TO BE PROCESSED from the date that we receive the items back. Having said that, we do aim to be quicker than 10 days.
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Order Cancellation
We offer a full refund if the order is cancelled within 24 hours of your purchase. Please submit a help query to vibeverse.clothing@gmail.com if you decide to cancel your order. For orders cancelled after 24 hours of purchase, but have not yet been shipped we will offer a partial refund, after charging a 15% cancellation fee - this is due to being a print on demand service so if production has started, we will need to cover these costs.
Please Note: We will NOT accept a cancellation request once the order has been shipped.
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Contact Us
If you run into any further issues, feel free to email us at vibeverse.clothing@gmail.com.